Windows 10 Update Issues (KB4013429)
UPDATE: March 21, 02:00 AM PST
Microsoft just released an update for Windows 10 to address the issue discussed in this blog post. Please check more information about the update.
UPDATE (Technical): March 16, 12:28 PM PST
We just got a chance to do a remote session with one of the affected users. It seems that something as simple as just adding Microsoft DTV-DVD Video Decoder filter to Graphedit crashes GraphEdit (both 32 and 64 bit) with following call stack (also pointing to CompPkgSup.dll). Replacing CompPkgSup.dll with an older version fixes the problem, but we do not recommend this. Until we get a better solution from Microsoft, then uninstalling the latest Win 10 update (KB4013429) is probably the recommended way to go for affected users who need to get XSplit running again.
We will continue to update you as we learn more about the issue or if new information from Microsoft comes out.
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We have had several users reporting crash issues when opening XSplit after having installed Windows 10 March 14, 2017—KB4013429 (OS Build 14393.953)
We have noted other software out there with similar issues after the Windows 10 update.
- https://forum.team-mediaportal.com/threads/1-16-pre-rel-crashes-after-w10-update.136308/
- https://forums.plex.tv/discussion/255721/pms-closing-immediately-after-launch/p2
- https://www.tenforums.com/windows-10-news/79345-cumulative-update-kb4013429-kb4013418-windows-10-build-14393-953-a-8.html#post960956
This crash seem to point to CompPkgSup.dll. We are still tracking down the issue, and will report to Microsoft when we have been able to reproduce internally.
We have some indications that it might happen only on systems that was updated from Windows 7, but we’re still trying to verify this information.
The only workaround we are currently aware of to resolve the issue for affected users is to Uninstall KB4013429 update or restore from restore point
After uninstalling the update, Windows may re-install it again because Windows 10 will always kept up to date with the latest features and fixes. Here is how to temporarily prevent a Windows Update from reinstalling in Windows 10.
This is not ideal, but this is the best information we can give at this point while we are still trying to reproduce in our own lab.
We will update this post with more information as soon as we have it.