Regarding rumors of potential leak of user data

Update: Oct 14 2013, 10.46 pm UTC+8

We’ve received data from helpful users showing screenshots of a compromised user. While there’s XSplit data in the picture, that data does not come from our cloud systems, but are from a local file found on the users hard drive. We believe the hacker got access through yet undetermined means, and from there started collected account info throughout the computer. There’s no evidence that XSplit was used to gain access to the computer, everything points to a previous breach which could have been done through any type of malware.

Oct 10 2013, 6.45 pm UTC+8

We have learned of rumours that our database has been compromised, and that account information has been leaked.

We are looking into the user reports to verify whether there has been a breach – at this point in time there’s no evidence for it. We’ve reached out to the users who contacted us directly to get details, but so far they haven’t responded. We take the matter very seriously though.

Please contact us if you suspect your account has been compromised or if you have any additional information: www.xsplit.com/support (use website feedback)

At this point in time, there’s no reason to change your email or password, but if you feel safer, here’s how to:

Change password
Change email address

We are actively working around the clock to investigate the claims made, and we will continue to update about the situation here on this blog post.

We sincerely apologize for the inconvenience.
The XSplit Team